Instant Message Security has become critical for any company operating in a regulated environment or where it is important to be able to prove what information was communicated externally. Traders, sales, technical and support staff are increasingly using instant messaging (IM) to communicate with customers and colleagues as a routine part of their daily lives. Whilst their phone calls might be recorded for audits and dispute resolution, that is not the case with IM but it is no less important. If your staff are using systems such as Bloomberg, Reuters Messenger, MSN, Yahoo, LinkedIn, FaceBook or any others, you need to be able to manage what they are saying and be able to prove what they said.
Our systems allow you to set policies to control who can use what service, who can communicate with whom and introduces a workflow application so that IMs and blog entries can be vetted before they are published. In all cases the instant messages are recorded along with metadata (date, time, user etc), and a secure search facility is provided.